FAQs

Protection Plus uses this platform in many of our alarm installations. Alarm.com provides alarm users with comprehensive home and business security solutions. It offers remote monitoring and control of security systems through a mobile app, allowing users to arm/disarm alarms, receive real-time alerts, and view live video feeds. Additionally, Alarm.com integrates with smart home devices, enabling automation features such as controlling lights, locks, and thermostats for enhanced convenience and security. 

"Resideo Total Connect" is Resideo's answer to integrating your security, life safety, and home automation needs with smartphones and the internet. By subscribing to Resideo Total Connect you can access a multitude of services including virtual alarm keypad for remote arming and disarming, notifications to your smartphone of alarm events, video look-in allowing you to livestream cameras or have clips emailed to you, control HVAC systems as well as lighting and door locks. Ask a PROTECTION PLUS Security Expert for more information and rate plans. Equipment charges may apply.

If you are one of the 30% of Canadians without conventional landline telephone service in your home or you are using internet based phones (VOIP) you will need to know about cellular GSM monitoring. GSM is an acronym for "Global Systems Mobile" which is the most standard North American format for cellular communications. Our Honeywell alarm systems are compatible with both conventional and cellular monitoring. When land-lines are absent, we install a cellular GSM unit and establish a mobile data account for your home alarm system. Your alarm system now has its very own secure communications path to the Emergency Response Center. It is no longer reliant on your home phone line, and no longer vulnerable to "line cut". You may ask: "Can I use my internet connection?" Protection Plus offers an alarm panel that can use your internet connection to communicate to the monitoring station. It does NOT, however, eliminate the "line- cut" vulnerability and is only as reliable as your internet service. The most secure method of monitoring is to combine internet and GSM for dual path monitoring. Ask us about rate plans and equipment costs.

Integrated automation combines various smart home devices into a unified system, allowing users to control lights, locks, thermostats, and security cameras through a single platform. This seamless integration enhances convenience, energy efficiency, and security, creating a more responsive and intelligent home environment. 

Access control is an entry system that enables an institution or business to control access to the protected facility. Access can be limited, controlled and recorded at specific times to certain areas of a building.

Small business is the heartbeat of the Ontario economy, and the vast majority of access control systems control 3 doors or less, but expansion capacity can exceed 100 doors.

most common applications for access control include:

• Commercial offices
• Retail
• Multi-tenant housing
• Education
• Religious institutions
• Healthcare
• Government
• Hi-Risk; ULC, Banking, Jewellery, applications
• Warehousing and Shelf Storage

Access Control systems can unlock doors in a number of ways.

• Keyfob
• Phone app
• Smartphone that works as a fob
• By pushing the reader
• And with a wave

Not all systems can use all methods. Best to do your research before installation. The wave feature minimizes contact however, to take full advantage, this feature should be incorporated with a strike release so the door not only unlocks, but opens automatically as well.

Remote guarding involves live video feeds monitored by skilled security professionals from a remote location. This proactive service includes real-time threat detection, immediate audio warnings, and notifying and coordinating with law enforcement and dispatch authorities. Leveraging skilled agents ensures constant surveillance, quick threat identification, and immediate response to prevent incidents, enhance overall security, ensure safety and reduce on-site issues.

Yes, either with "Resideo Total Connect" service or with a PROTECTION PLUS standalone Camera system you have access to smartphone Apps and computer software to view your cameras remotely.