Resources

The Sup­port Cen­ter at PROTECTION PLUS^® in Toron­to pro­vides you with impor­tant infor­ma­tion, var­i­ous help­ful tips on safe­ty, infor­ma­tion on impor­tant secu­ri­ty relat­ed mat­ters and more about PROTECTION PLUS.

Please feel free to nav­i­gate the tabs below for per­ti­nent infor­ma­tion. If for any rea­son, you can­not find what you were look­ing for, please feel free to con­tact us.

First of all, we would like to extend our thoughts and best wish­es to all who have been affect­ed by the COVID-19 cri­sis. If you are sick, or car­ing for a sick fam­i­ly mem­ber, or sep­a­rat­ed from loved ones, our thoughts are with you. Espe­cial­ly rec­og­nized are those in the health­care com­mu­ni­ty, whose sac­ri­fice and ded­i­ca­tion have been gen­uine­ly inspir­ing.

For over 25 years, Pro­tec­tion Plus has always been pre­pared to pro­tect the safe­ty, secu­ri­ty and health of our cus­tomers. Emer­gency pre­pared­ness has always been cen­tral to how we run our busi­ness, and how we serve you, our cus­tomers. We have long pre­pared for all sce­nar­ios, includ­ing what we are all now fac­ing. We want to reas­sure you that we are focused on ensur­ing our con­ti­nu­ity in pro­vid­ing all the ser­vices our cus­tomers expect. Your safe­ty & secu­ri­ty is our top pri­or­i­ty.

For our Alarm Mon­i­tor­ing Cus­tomers: Giv­en the life-safe­ty nature of our busi­ness, we have received spe­cial des­ig­na­tion from all appro­pri­ate author­i­ties that our mon­i­tor­ing sta­tion employ­ees have been des­ig­nat­ed as “essen­tial employ­ees.” Con­se­quent­ly, our mon­i­tor­ing sta­tion employ­ees are exempt from any poten­tial gov­ern­ment action that would pre­vent them from work­ing. Tech­nol­o­gy has also allowed us to safe­ly and secure­ly have 50% of mon­i­tor­ing sta­tion employ­ees work from home if nec­es­sary, to pro­tect the integri­ty of the response sys­tem. To ensure prompt emer­gency respons­es, please direct any billing, or ser­vice issues to our admin­is­tra­tion office, not the mon­i­tor­ing sta­tion.

For our Cus­tomers Requir­ing Tele­phone sup­port: Our tele­phones and office hours remain unchanged, and we are tak­ing extra mea­sures to keep our staff healthy. Our sales staff are equipped to work safe­ly and secure­ly from home offices. We have engaged in addi­tion­al clean­ing and dis­in­fect­ing, and we are prac­tis­ing the appro­pri­ate social dis­tanc­ing and hygiene mea­sures.

For our Cus­tomers Requir­ing On-Site Sales and Ser­vice: Our tele­phones and office hours remain unchanged. We have an excel­lent com­ple­ment of tech­ni­cians avail­able to do repairs, train­ing and instal­la­tions. Our Tech­ni­cians and Sales staff wear FACEMASKS and/or GLOVES where appro­pri­ate. Our staff are also trained to prac­tice all appro­pri­ate social dis­tanc­ing and hygiene pro­ce­dures at this time. Please note all pay­ments must be elec­tron­ic our tech­ni­cians will not be accept­ing cash.

For New Ser­vices, Upgrades and Instal­la­tions: At this time, our Sales Rep­re­sen­ta­tives and Instal­la­tion tech­ni­cians remain avail­able to pro­vide assess­ments, infor­ma­tion, quo­ta­tions and instal­la­tions. Pend­ing any changes intro­duced by the Pub­lic Health Author­i­ties.

At Pro­tec­tion Plus, the health and safe­ty of our cus­tomers and our employ­ees is always our top pri­or­i­ty. Rest assured that you can focus on your busi­ness and fam­i­ly, while we con­tin­ue to take care of your secu­ri­ty needs.

Please note: For the pro­tec­tion of our staff, please noti­fy us before we enter your home or busi­ness should you be in self-iso­la­tion, quar­an­tine or expe­ri­enc­ing any of the symp­toms asso­ci­at­ed with COVID19. We will con­tin­ue to adhere to any require­ments and sug­ges­tions pro­vid­ed by Health Cana­da and local Pub­lic Health Author­i­ties.

If you have any ques­tions or need to make changes to your account, please con­tact our admin­is­tra­tion office by tele­phone, email, or LiveChat via our web­site. You can also fol­low us on social media sites includ­ing Insta­gram, Face­book, Twit­ter, Youtube and LinkedIn for time­ly secu­ri­ty infor­ma­tion and tips and any break­ing news affect­ing ser­vices.

On behalf of the Pro­tec­tion Plus Team, I wish you con­tin­ued health & secu­ri­ty.

Be Safe!

All the best,

Allan Baum
Pres­i­dent
Pro­tec­tion Plus Inc.