FAQs

Yes! Pets need protection from intruders and fire as well. Systems can be configured to work around pets by bypassing zones or upgrading to pet-friendly devices. Our Security Expert will be glad to advise you.

In the event of a power outage, your security system will operate using its rechargeable backup battery. The battery will work for up to 4 hours before needing recharging. Once there is a power outage and the backup battery is engaged, the Emergency Monitoring Center receives a signal informing us of the situation. We will then contact you and relay the information. In most cases, the situation can be rectified when power is restored or the electrical fuse is reset in place. The back-up battery should be changed every 4-5 years.

An alarm system adds value to your home! In most cases, you can have your contract assumed by the new owner and/or transfer your contract to your new premise. Some conditions apply.

Yes. In most cases, alarm equipment can be reprogrammed by our trained technicians to communicate with our Emergency Response Center. Ask one of our Security Experts for details.

For liability purposes, you are always under contract until the service is terminated. What you need to know is how much notice is required to cancel your existing monitoring agreement. If you have been with the company for longer than your initial contract term, a minimum of 30-90 days written notice is required to cancel service. For your specific notification period, read the terms and conditions on the back of your contract or contact your existing monitoring provider.

The original contract you signed when the alarm was installed will tell you if it is a rental, lease or sale agreement. With PROTECTION PLUS, alarm system ownership is always part of the contract.

Yes, the initial commitment is for only 3 years.

Yes! PROTECTION PLUS provides a limited warranty on new installations. Trip charges may apply.

No, unfortunately we do not. We would not be able to stand behind its functionality or provide a warranty.

Yes, we have trained locksmiths on staff. They are bonded and have received training through The Association of Ontario Locksmiths. Our on-staff trained alarm technicians are bonded and trained based on CANASA procedures. CANASA is the Canadian Alarm and Security Association.