Employee education is a critical component of business security. If your employees aren’t aware of the protocols keeping your business secure, it will only increase your risk of theft and burglary.
Even if you have a commercial security system or security cameras installed, employees must understand how they work and how to operate them, in addition to other security procedures. Otherwise, one small mistake could create a significant security lapse.
While every business is unique, most employee training programs should include fundamental topics. Here are a few areas to cover in your training.
Risk awareness & reasons for business security
Employees must know what’s at stake. Be clear about the reasons why your business security must be taken seriously. Please review the specific risks and explain how the training is necessary for their safety and the business’s overall success.
When applicable, point out specific criminal activity or vulnerabilities to your business. For example, a risk of theft from retail areas, intrusion via unlocked rear doors and receiving areas, etc.
Protocols for prevention
Outline the specific procedures for eliminating those risks and preventing crimes from occurring in the first place.
Using the examples above, these protocols could include steps for preventing blind spots on the retail floors, securing rear entry points, handling cash, accepting deliveries, etc. For many businesses, these procedures will be critical for overall security, so spend as much time on them as necessary to ensure employees understand them.
Active security monitoring procedures
Review the security protocols that should be followed when guests, customers or other individuals are at the business location. The goal of this training is to educate employees on how to spot or prevent a crime from occurring. Depending on the nature of your business, these protocols may pertain to the following:
- Watching the sales floor in retail areas
- Point-of-sale/transaction monitoring
- Visitor check-in processes for reception areas
- Procedures for security personnel (such as monitoring security cameras, perimeter access protocols, etc.)
Security system operation
If employees are handling the business’s security system, cameras or other security tools, train them to operate the systems properly.
Even if employees do not directly operate these systems, they should know their existence and understand what they do. This will further help employees understand the various security layers and their roles. Additionally, the mere knowledge of these systems can help prevent internal theft.
Safety & response to security incidents
Remember that your employees are your most valuable asset. As such, your security policies should be designed to ensure their safety – especially during active incidents.
Based on various scenarios, employees should know exactly what to do if a crime occurs.
If their safety is at risk, how should they protect themselves? What do they do in a robbery? How do they report the incident?
This must be clearly explained to avoid confusion if an incident occurs.
Request a commercial security audit.
A comprehensive business security audit can help to inform your training by identifying your business’s unique vulnerabilities and security requirements. Request a no-obligation security audit from PROTECTION PLUS and one of our professional security consultants will conduct an extensive site inspection.
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